Frequently Asked Questions

Everything you need to know about your hjmbike experience.

What is the estimated delivery time for my order?

Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via our premium freight partners.

Do hjmbike products come with a warranty?

Yes, all our bikes and equipment come with a comprehensive 1-year limited warranty covering manufacturing defects and hardware performance to ensure your peace of mind.

What is your return policy for sports gear?

We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

Can I track my shipment in real-time?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey directly to your doorstep.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.

Are the bikes delivered fully assembled?

Our bikes arrive 85% pre-assembled. We include a detailed instruction manual and all necessary tools so you can complete the final setup in approximately 20-30 minutes.